General

How can I pay for my order?

We accept payments in multiple currencies via Visa, MasterCard, PayPal and Afterpay (in Australia only).

I've just paid for my order, what happens next?

You'll receive an email confirming your order has been completed, and a second email once your order has been shipped. Finally an email from AustPost with your parcel tracking information will come through just after dispatch.

All orders placed before 1pm AEST (Mon-Fri) will ship that day. All orders placed after 1pm AEST (Mon-Fri) and on weekends will be dispatched the next business day.

Shipping

How much is shipping?

Please read our Shipping & Delivery page for all info.

Do you ship worldwide?

We ship all over the world excluding the below countries. 

Belarus, Bonaire, Sint Eustatius and Saba, Congo, The Democratic Republic Of The, Cuba, Côte d'Ivoire, Iran, Islamic Republic Of, Iraq, Jersey, Korea, Democratic People's Republic Of, Lebanon, Liberia, Libyan Arab Jamahiriya, Myanmar, Somalia, South Sudan, Sudan, Syria, Zimbabwe

I selected Non-Trackable International Shipping and it still hasn't arrived?

It's on its way! Your parcel will take up to 14 business days to arrive and will not be traceable until it arrives at its destination country. 

Will I need to be home to accept delivery?

Within Australia all orders are shipped with Australia Post so you won’t need to be home to accept delivery. If your order won't fit within a secure letterbox then the delivery agent will leave a card for collection at your local Post Office. If you are overseas, the shipping method you select when purchasing as well as your local courier practices will govern the delivery procedure of your order.

Can I track my order?

You sure can unless you selected Regular international Shipping. You'll receive an email from AustPost after dispatch with all your tracking info.

Our Leather

Do I need to treat my leather?

All our leather is pre-treated so you shouldn't need to add any additional protectants on it. However, should you want to extend the life of the leather and have extra piece of mind, you can use a leather protectant to keep the baddies out.

We do recommend that for our nubuck and suede products that you use a water protector to keep it nice and fresh. 

Where is your leather sourced from?

We use predominantly premium Italian, French and New Zealand leathers. Status Anxiety leather is a bi-product of the food industry and sourced only from countries with strict ethical production standards. Our furs and hides are all printed cowhides. As it should be.

Read up more about our leather. 

My leather is a bit dirty, can I clean it?

We would suggest to avoid cleaning your leather if possible, however if you must, give a leather wipe a try. Just gently wipe the dirty patch to clean and allow to dry out of direct sunlight. If that doesn't work, try taking it to a leather specialist. 

How do I clean the lining in my bag/wallet?

Cleaning the lining of our bags can be a tricky one. We would take it to a leather specialist dry cleaners or you can try giving it a spot clean yourself.

To spot clean, start by pulling the lining out of the bag (you don't want to get the leather wet, as the colour could run into the lining.)

Then using either fabric cleaner or hot soapy water on a damp sponge, give the lining a good wipe over.

Dry it immediately with a hair dryer afterwards to avoid any water running, otherwise you can hang it from the lining in a warm, dry area away from sunlight.

 

Returns & Exchanges

What is the return policy?

We want you to love your new leathery goodness, so we'll exchange or refund your purchase so long as it was bought direct from us and returned to us within 60 days of ordering and is in its original condition (with tags and dust bag). 

For change of mind returns, you will need to cover the shipping charges. If your item is faulty or incorrect, get in touch with the team to organise a returns label. 

Please see the returns and exchanges page for full details. 

My item is faulty, what do I do?

Please get in touch with our customer service team with your order details, and images of the fault so we can look into it for you under your warranty terms.. 

I bought a faulty item from a stockist. Can you help?

Unfortunately not. You'll need to head back to the stockist you purchased the item from with valid proof of purchase and they will assess this for you under their warranty terms. 

Warranty & Repairs

What is the warranty?

Status Anxiety products are made of quality material and constructed to last for a long, long time. In the unlikely event that you have an issue with a defect in material or workmanship within 12 months of purchase we’ll repair or replace it with a new one and cover the postage to ship it back out to you!

The warranty applies to products used under normal conditions and for the purpose intended and doesn’t apply to damage caused by normal wear and tear, or neglect. If you purchase directly from us online we can just look up your details in our system, but if you order from one of our retailers be sure to keep your receipt as proof of purchase.

Claiming your warranty

Just email us at contact@statusanxiety.com.au with your order details, description and photo of the fault or damage and we'll take it from there.

My shoulder strap broke but I'm out of warranty. Can I buy a new one?

Yes of course. Please get in touch with our friendly customer service team and they can run that through for you via a Paypal invoice.

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