WHEN WILL MY ORDER BE DISPATCHED
Orders placed before 1:00pm AEST (Mon-Fri) will be dispatched same day.
Orders placed after 1:00pm AEST (Mon-Fri) will be dispatched the next business day (so Friday PM orders go Monday... unless it's a public holiday for us Sydney-siders in which case you'll find us at the beach - not packing your order).
The above timeframes are a guide only and start from the date of dispatch. Rest assured we'll do our utmost to meet the indicated delivery timeframes, but please be aware some delays caused by the postal service or customs clearance happen from time to time. If delivery is attempted and nobody's available to accept the parcel, in most cases it'll be held at your local postal facility for a period of time. If you're not contactable and your parcel's unable to be delivered, it'll be returned to us and we’ll contact you to arrange alternate delivery.
DAMAGED OR MISSING GOODS
We take great care to ensure that products are packed securely so they arrive at your door in tip top condition. As a result, any items damaged during delivery will be replaced upon receipt of the damaged goods back to us. Please note that if an item's been lost/stolen in transit, a replacement of the product will be organised at our discretion.
Please check that you give us the correct delivery address at time of ordering as if it comes back to us we won't be happy chappies. We are however very nice people so we will resend your order again (after checking with you for the correct address of course).
INTERNATIONAL ORDERS - DUTIES & TAXES
Duties & taxes may be payable when your order arrives into your country (if your purchase is over the tax free threshold). In most cases our products will be under this threshold and so no charges will be payable. However if you want to be sure, you will be able to get this information from your local customs office (or look up the threshold online) to determine if your order will incur any additional charges on entry to your country.