FAQS - International
General
How can I pay for my order?
We're flexible and can accept payments in multiple currencies via Visa, MasterCard, PayPal, Afterpay & Zip Pay (AUD only) and Laybuy (AU & NZ only).
I've just paid for my order. What happens next?
Check your inbox! You'll receive an email confirming your order is complete, a second email when the carrier's picked it up from our warehouse with your tracking information, a third email when it's out for delivery (confirming same tracking information) and a fourth email when it's been delivered.
So if we're not all over you with email updates check your spam/junk folder!
All orders placed before 1pm (Mon-Fri) will ship that day. All orders placed after 1pm (Mon-Fri) and on weekends will be dispatched the next business day.
Lodge a return
What is the return policy?
We want you to love your new leathery goodness, so we'll exchange or refund your purchase so long as it's returned to us within 60 days (but who's counting!) of ordering and still in its original unused condition (with any tags, dust bag etc).
For change of mind returns, you'll just need to cover the shipping charges.
If your item arrived with an issue or was incorrect (yikes - so sorry!), we will cover the cost of the shipping label.
Please see the returns and exchanges page for how to return goods to us.
My item is faulty, what do I do?
First of all, we're super sorry about that! Please email contact@statusanxiety.com with your order details and an image of the fault and your order number we'll take care of it for you right away.
I bought a faulty item from a stockist. Can you help?
We'll certainly try to! Please email contact@statusanxiety.com with your order details and an image of the fault and we'll review it and get back to you asap with what to do.You may need to head back to the stockist you purchased the item from with valid proof of purchase for them to assess their warranty terms. But if for any reason that is not possible we'll do our very best to help you out (it's the kind of people we are).
Shipping
How much is shipping?
Please read our Shipping & Delivery page for all info.
Do you ship worldwide?
We ship all over the world excluding the below countries.
Belarus, Bonaire, Sint Eustatius and Saba, The Democratic Republic Of The Congo, Cuba, Côte d'Ivoire, Islamic Republic Of Iran, Iraq, Jersey, Democratic People's Republic Of Korea, Lebanon, Liberia, Libyan Arab Jamahiriya, Myanmar, Somalia, South Sudan, Sudan, Syria, Zimbabwe
Will I need to be home to accept delivery?
Our orders are shipped 'signature required' to ensure safe delivery of your item so yes! you will need to be home to accept delivery.
However, it's easy to change this setting, just use your tracking number to log into the chosen carrier and follow the prompts.
Can I track my order?
Sure can... you'll receive an email after your order's picked up from our warehouse with all your tracking info. If we're not all over you with email updates please check your spam/junk folder!
Leather
Do I Need To Treat My Leather?
All our leather is pre-treated so you shouldn't need to add any additional protectants on it. However, should you want to extend the life of the leather and have extra piece of mind, you can use a leather protectant to keep the baddies out.
We do recommend that for our nubuck and suede products that you use a water protector to keep it nice and fresh.
Where Is Your Leather Sourced From?
We use predominantly premium Italian, French and New Zealand leathers. Status Anxiety leather is a bi-product of the food industry and sourced only from countries with strict ethical production standards. Our furs and hides are all printed cowhides. As it should be.
My Leather Is A Bit Dirty, Can I Clean It?
We would suggest to avoid cleaning your leather if possible, however if you must, give a leather wipe a try. Just gently wipe the dirty patch to clean and allow to dry out of direct sunlight. If that doesn't work, try taking it to a leather specialist.
How Do I Clean The Lining In My Bag/Wallet?
Cleaning the lining of our bags can be a tricky one. We would take it to a leather specialist dry cleaners or you can try giving it a spot clean yourself.
To spot clean, start by pulling the lining out of the bag (you don't want to get the leather wet, as the colour could run into the lining.)
Then using either fabric cleaner or hot soapy water on a damp sponge, give the lining a good wipe over.
Dry it immediately with a hair dryer afterwards to avoid any water running, otherwise you can hang it from the lining in a warm, dry area away from sunlight.
Returns & Exchanges
What is the return policy?
We want you to love your new leathery goodness, so we'll exchange or refund your purchase so long as it's returned to us within 60 days (but who's counting!) of ordering to our store in Venice Beach, California and still in its original unused condition (with any tags, dust bag etc).
For change of mind returns, you'll just need to cover the shipping charges.
If your item arrived with an issue or was incorrect (yikes - so sorry!), we will cover the cost of the shipping label.
Please see the returns and exchanges page for how to return goods to us.
My item is faulty, what do I do?
First of all, we're super sorry about that! Please email contact@statusanxiety.com with your order details and an image of the fault and the order number we'll take care of it for you right away.
I bought a faulty item from a stockist. Can you help?
We'll certainly try to! Please email contact@statusanxiety.com with your order details and an image of the fault and we'll review it and get back to you asap with what to do.You may need to head back to the stockist you purchased the item from with valid proof of purchase for them to assess their warranty terms. But if for any reason that is not possible we'll do our very best to help you out (it's the kind of people we are).
Terms
When will my order be dispatched?
Orders placed before 1pm (Monday-Friday) will ship that same day.
Orders placed after1pm (Monday-Friday) and on weekends will be dispatched the next business day.
Delivery Timeframes
Delivery timeframes are to be used as a guide only and commence from the date of dispatch. Rest assured we spend our days chasing carriers to meet the delivery timeframes but, hard to believe we agree, they don't always listen and delays caused by the postal service do happen from time to time. If delivery is attempted and nobody is available to accept the parcel, in most cases it should be held at your local Post Office for a period of time. If you are not contactable and your parcel is unable to be delivered, it will be returned to us and we’ll then contact you to arrange alternate delivery.
Damaged or missing goods
We take great care to ensure that products are packed securely so they arrive at your door in perfect condition. As a result, any items damaged during delivery will be replaced upon receipt of the damaged goods to our postal address. Please note that if an item has been lost/stolen in transit, a replacement of the product will be organised at our discretion.
Please see the refunds and exchanges page for how to return to us.
Correct information
Please check that you give us the correct delivery address at time of ordering as if it comes back to us we won't be happy chappies. We are however very nice people and we will resend your order to you (after checking with you for the correct address of course).
Gift cards
Status Anxiety gift cards can be redeemed both online and in store. Gift cards can't be transferred, refunded, returned or exchanged for cash. They also can't be replaced if lost, stolen, damaged or used without your permission. Use of our gift card means you're ok with these terms and conditions.
Discount codes
Discount codes cannot be used in conjunction with any other offer or discount code but can be used in conjunction with one of our gift cards.
My shoulder strap broke but I'm out of warranty. Can I buy a new one?
Yes, we now sell our straps separately on the website (last collection page under womens bags).
Privacy
Protecting Your Privacy
We completely get the importance of your privacy and your concerns about the security of your personal information. Status Anxiety is committed to protecting your privacy and as such will not sell or share its customer details to anyone…EVER!
Information Security
Personal information is information that identifies you or could identify you. For an order to be placed with us, we need to hold personal information including your name, email address, phone number, shipping address and credit/debit card details so that we can process and fulfil your order. To ensure this information is kept safe, a Secure Socket Layer (SSL) encrypts the information before it is sent to us.
Using Our Website
We may collect personal information from you when you use our website. This information may be collected by subscribing to us, completing an online form, entering reviews about our products or accepting an invitation from us.
Payment Security
All online payments are securely processed and handled by Shopify - they have smart people who set up the payment gateway on our site and make sure your information is protected at all times.
What About Those Cookies
"Cookies'' are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not store or send any personally identifying information. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use the Status Anxiety website to its full potential. We allow some of our carefully chosen partners, like Google or Facebook, to place cookies on our site. This helps us understand how our visitors use the website so we can improve your experience.
Questions or Complaints
If you require more information please visit our contact us page and send us an email, or you can snail mail us at:
Status Anxiety Pty Ltd
U6, 7-11 Parraweena Road
Taren Point NSW 2229
Australia
Warranty
What is the warranty?
Status Anxiety products are made of quality material and constructed to last for a long, long time. In the unlikely event that you have an issue with a defect in material or workmanship within 12 months (or close to that!) of purchase we’ll repair or replace it with a new one and cover the postage to ship it back out to you!
The warranty applies to products used under normal conditions and for the purpose intended and doesn’t apply to damage caused by normal wear and tear, or neglect. If you purchase directly from us online we can just look up your details in our system, but if you order from one of our retailers be sure to keep your receipt as proof of purchase.
Claiming your warranty
Just email us at contact@statusanxiety.com with your order details, description and photo of the fault or damage and we'll take it from there.
My shoulder strap broke but I'm out of warranty. Can I buy a new one?
Yes, we now sell our straps separately on the website (last collection page under womens bags).
Care
Leather
We recommend using our Leather Protectant to prevent staining and to lengthen the life of your gear.
Wipe your leather with a damp cloth (warm soapy water) every couple of months to keep your leather looking its best (don't use baby wipes, vinegar, etc.) Try to avoid greasy hands (or recently applied hand cream) coming into contact with your leather. Avoid excessive rubbing of light leather on dark clothing (jeans etc) to avoid colour transfer onto the leather.
It's also best to avoid leaving leather for long periods in direct sunlight as it can cause the colour to fade and the leather to dry out. When not in use, keep your bag stuffed in its dust bag or box.
Sunnies
Store in a protective case when not in use.
Avoid excessive heat and salt water.
Apparel
Cold gentle machine wash.
Don't tumble dryDry out of direct sunlight.
Felt Hats
Store on a flat surface out of direct sunlight.
Don't soak your hat or put it in the washing machineSpot clean with a damp cloth.
Caps/Bucket Hats
Cold hand wash.
Dry flat in shade.